Return Policy – TexApp BD

At TexApp BD, we are committed to ensuring customer satisfaction by providing quality garments stock lots. This Return Policy outlines the conditions under which returns, exchanges, or claims may be accepted. By purchasing from TexApp BD, you agree to the terms stated below.

Eligibility for Returns

Due to the nature of garments stock lot business, returns are generally not accepted once the products are sold and delivered. However, exceptions may be considered if the items received are significantly different from the agreed specifications or are damaged during delivery.

Conditions for Return Requests

To be eligible for a return or claim, customers must notify TexApp BD within a specified period (usually 2–3 days) after receiving the goods. The products must remain unused, in original condition, and with all packaging intact. Proof of purchase and clear evidence (such as photos or videos) must be provided.

Non-Returnable Items

Most stock lot items are sold on a “as-is” basis, meaning slight variations in size, color, design, or quantity may occur. These differences are not considered valid reasons for return. Clearance or discounted items are also non-returnable.

Inspection & Approval

Once a return request is submitted, our team will review the details and evidence provided. TexApp BD reserves the right to approve or reject any return request based on the evaluation. Our decision will be final.

Refund Policy

If a return is approved, refunds will be processed based on the agreement between both parties. Refunds may be issued as a partial or full refund, or as store credit for future purchases. Processing time may vary depending on the situation.

Exchange Policy

In certain cases, we may offer an exchange instead of a refund, depending on product availability. Exchange decisions will be made after reviewing the claim and discussing with the customer.

Shipping Costs

Customers may be responsible for return shipping costs unless the issue was caused by TexApp BD (such as incorrect or defective items). Shipping fees are generally non-refundable.

Final Decision

TexApp BD maintains the right to make the final decision regarding all return, refund, and exchange requests. We aim to handle all cases fairly and professionally.

Contact Us

If you have any questions regarding our Return Policy or wish to submit a return request, please contact us through our official communication channels.